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At MUMSSI & CO , we work with reliable global fulfillment centers and logistics suppliers to deliver your orders directly to your doorstep. Below is our detailed shipping policy to ensure a transparent shopping experience.

1. Order Processing Time

All orders are processed and sent to our shipping partners immediately upon purchase confirmation.

  • Processing Window: 1 to 3 business days (Monday – Friday, excluding public holidays).

  • Orders placed over the weekend or on public holidays will begin processing on the next business day.

  • Once your item is dispatched, a tracking confirmation email will be sent automatically to your registered email address.

2. Estimated Delivery Times

Because we ship items directly from international and domestic logistics hubs, transit times vary based on your delivery location:

Destination / Region Estimated Delivery Window
United States 7 – 12 Business Days
United Kingdom & Europe 8 – 14 Business Days
Canada & Australia 10 – 15 Business Days
Rest of the World 12 – 20 Business Days

Note: Customs clearance checks, seasonal volume peaks (e.g., holiday periods), or adverse weather conditions may occasionally extend shipping timelines beyond our standard estimate.

3. Shipping Charges

  • Standard Insured Shipping: $4.99 (Flat Rate)

  • Free Shipping: Available on all orders over $50.00.

  • Exact shipping fees will be calculated and clearly displayed at checkout prior to payment.

4. Separate Packages

If you purchase multiple items in a single order, they may be dispatched from different warehouse hubs depending on stock availability. As a result, items may arrive in separate packages on slightly different dates. You will receive unique tracking numbers for each package.

5. Order Tracking

When your order is dispatched, you will receive an automated email containing a direct tracking number and carrier link.

  • Please allow 2 to 4 business days for carrier systems to update initial tracking information.

  • You can track your order anytime via our online tracking page: [Insert Store Track Order Link]

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. Please email us immediately at mumssico.myshopify.com if you notice an error in your delivery address.

Once an order has entered fulfillment or has been dispatched, we cannot modify the delivery address, and we are not liable for packages delivered to incorrect customer-provided addresses.

7. Customs, Import Duties & Taxes

International shipments may be subject to import taxes, tariffs, or local customs duty fees levied by the destination country upon arrival. These charges are determined by local authorities and are the sole responsibility of the customer.

8. Lost, Stolen, or Damaged Packages

  • Damaged on Arrival: If your item arrives damaged, please send clear photos/videos of the package and damaged product to mumssico.myshopify.com within 48 hours of delivery.

  • Package Marked Delivered: If tracking indicates delivery but you haven't received the package, check with household members or neighbors first before contacting our support team.

9. Customer Support Contact

For any questions or updates regarding your shipment, feel free to contact us: